Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr Team Car Care / Jiffylube
...Companion Caregiver (No Certification Required) Bergen, Morris, Passaic & Somerset Counties, NJ Make a DifferenceOne Conversation at a Time Do you enjoy helping others, making meaningful connections, and brightening someone's day? The Senior Company is looking...
Role Title: Charter Operations ManagerRCS Grade: JLocation: Spanish Speaking Latin America DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport...
...Key Responsibilities: Develop and implement RPA solutions using UiPath. Rewrite and migrate existing automations from Blue Prism to UiPath. Automate manual tasks within various applications, such as PeopleSoft, to streamline processes. Collaborate with...
...Overview The Coffee Barista is responsible for upholding our company's high standard of service by assisting guests with their beverage... .... Will be expected to operate all machines in the coffee shop and know and understand the recipes of the beverages. What'...
...should have at least one year of experience in retail operations or customer service, along with skills in report writing and maintaining confidentiality. Join a company that values diversity and fosters a culture where all associates feel they belong.#J-18808-Ljbffr...